What Are Our Guests Saying About Our Vancouver, WA Hotel

As far as hotels go, this was fine. The bed was really comfortable, I wish I could have gotten a full nights rest -- I really can't blame the hotel for the situation that happened here, but the room either right next to us (or close by) had someone tweaking out so bad (or were having a mental health crisis), they were screaming for help for at least five minutes before any staff came up... Whoever was freaking out kept screaming and running up and down the hallways, and a whole scene was caused. The issue I had was when the situation seemed to have died down, we called the front desk, and got zero responses, and no updates. This situation probably could have used an update on account of the person screaming some scary stuff (at one point we heard he had a gun, or he was going to jump) Our entire group was pretty terrified at the situation, and we got no help from the staff. We left really early the next morning... Again, I really don't know how much the hotel could have done with the situation at hand, but having updates about a scary situation like this would have been great, because none of us could sleep after that since we had no clue what was going on.

This is one of the better Best Western hotels and the high ceilings on the top floors are nice, however they, like all best Westerns, have terrible pillows. Sure wish corporate would address this common opportunity for improvement.

Road noise, weird location of pool and hot tub.

It's alright